Andaz Mayakoba Resort Riviera Maya, By Hyatt, El Marlyn Azul ∞ Discover spa retreats, reviews & deals for 2025

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Key details

About Resort

Carretera Federal, Playa Del Carmen, Mx, El Marlyn Azul, Mexico, 77710

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Beachfront King Room

Max:

3 persons

540 sq. feet

Bed options:

1 King Size Bed

Shower

Coffee machine

room details

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Beachfront Double Room

Max:

4 persons

540 sq. feet

Bed options:

2 Double beds

Sea view

Shower

Coffee machine

room details

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King Room

Max:

3 persons

540 sq. feet

Bed options:

1 King Size Bed

Garden view

Shower

Coffee machine

room details

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Price and Room Availability Calendar

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Getting around

Explore a range of transportation options for your spa getaway

City Center

El Marlyn Azul 5.2 mi

Airports

Aeropuerto de Playa del Carmen (PCM) 8.0 mi

Cancun (CUN) 29.6 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Really good Beach Dining

I thoroughly enjoyed dining at the Sotavento Beach Restaurant, especially at night when we gathered around the fire pit. The ambiance was relaxing, and I loved the delicious dishes served. We made great memories with our family here, making it a highlight of our stay.

Albert123. United States, 2024-06-15Read full review on

Amazing Massage Experience

I had an very nice massage with Teresa at the spa. It was the perfect way to unwind after spending time at the beach. The atmosphere of the spa was serene, and I left feeling rejuvenated and relaxed. Highly recommend it for anyone looking to indulge!

Tommy456. United Kingdom, 2024-07-30Read full review on

Luxurious Beachfront Room

The beach view room was excellent. We enjoyed direct access to the beach, and the private plunge pool on our balcony was fantastic for enjoying cocktails while watching the ocean. The spacious room and modern décor made our stay feel very luxurious.

Stephanie789. Canada, 2024-08-20Read full review on

Great Family Activities

Our family had a wonderful time utilizing the kids' club and the various activities offered around the resort. The children's amenities kept our kids engaged and entertained, giving us some much-needed relaxation time to enjoy the surroundings.

Earl321. Australia, 2024-09-05Read full review on

What’s included

General

Non-smoking property
Free Wi-Fi
Free parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Air conditioning in public areas
Private beach
ATM/Cash machine
Gift/Newsstand
Coffee shop
Ice machine
Multilingual staff
Smoke detectors

Sports & Fitness

Fitness center
Kayaking
Tubing
Outdoor tennis court
Golf course
Fitness studio

Services

Free beach shuttle
Airport shuttle
Free valet parking
24-hour room service
Bicycle rental
Laundry
Dry cleaning
Tours/Ticket assistance
Wedding services
Wake up service
Newspaper service
Bell staff/Porter

Dining

Paid breakfast
Restaurant
Poolside snack bar
Beach bar

Business

Business center

Children

Cribs
Paid babysitting/ Child services
Children's play area
Kids club

Facilities for people with disabilities

Bathroom for disabled

Spa & Leisure

Outdoor heated swimming pool
Beach umbrellas
Sun loungers
Garden area
Spa & wellness center
Sauna
Jacuzzi
Treatment room
Massage

Room features

Wi-Fi in rooms
In-room air conditioning
Heating
In-room safe
Mini-bar
Sitting area
Terrace
Balcony
Tea and coffee facilities
Ironing facilities

Bathroom

Bath/ Shower
Hair dryer
Free toiletries

Media

Flat-screen TV
Cable/ Satellite television
Telephone
AM/FM alarm clock

Room decor

Curtains

Location

Carretera Federal, Playa Del Carmen, Mx, El Marlyn Azul, Mexico, 77710

Map view

Carretera Federal, Playa Del Carmen, Mx, El Marlyn Azul, Mexico, 77710

City landmarks

Golf Course

El Camaleon Golf Course

4000 ft

Punta Bete

5100 ft

Calle Xcalacoco North of Playa del Carmen

Playa

1.5 mi

Museums

Zona Arqueologica Tulum

1.2 mi

Beach

Xcalacoco

1.7 mi

Events

Salon Tres Rios I

1.7 mi

Punta Venado

2.4 mi

Golf Course

Grand Coral Golf Riviera Maya

2.2 mi

Beach

Grand Coral Beach Club

2.7 mi

Church of Guadalupe

3.8 mi

Gallery

Galeria Luis Sottil

3.7 mi

Carretera Chetumal - Puerto Juare Playa del Carmen

Xavage Park by Xcaret

4.2 mi

Restaurants

Brisas Restaurant

300 ft

Carretera Federal Cancun-Playa del Carmen km 298 Fairmont Mayakoba Hotel

OllaCeviche Bar

2.5 mi

Andaz Mayakoba Resort Riviera Maya Carretera Federal Cancun - Playa del Carmen Km 298. Playa del Carmen-Solidaridad

OllaCeviche

1000 ft

Andaz Mayakoba Resort Riviera Maya Carretera Federal Cancun - Playa del Carmen Km 298. Playa del Carmen-Solidaridad

Punta Bonita at Rosewood Mayakoba

1900 ft

Ctra. Federal Cancun Rosewood Mayakoba

The Tomahawk Den

2.2 mi

Carretera Federal Chetumal-Puerto Juarez Km 298 Banyan Tree Resort- Mayakoba

Cello

2.2 mi

Carretera Federal Chetumal-Puerto Juarez Km. 298 Banyan Tree Mayakoba Resort

Reviews and Ratings <br />

Feedback from previous guests about their experience.

82%

loved the resort and would return for another relaxing stay

Great beach access

Exceptional staff attention

Noise from events

Limited dining options

8.2/10

Great

Rooms

9.0

Location

9.4

Service

8.4

Dining

6.6

Alexander

United Kingdom, February 2025

9.6/10

I had an amazing stay at this hotel! The service was outstanding, making my wife and I feel extra special during our anniversary trip. The overall ambiance was serene, perfect for a relaxing getaway. However, while the dining options were nice, they leaned towards the expensive side. Overall, a great place to unwind with excellent service and beautiful surroundings.

Rooms

10.0

The rooms were spacious and well-appointed, complete with complimentary snacks and drinks. We definitely felt pampered.

Service

10.0

Service was top-notch! Our server, Rocio, went above and beyond to make our experience unforgettable.

Location

10.0

The resort is beautifully located within lush tropical gardens, offering both tranquility and easy access to amenities.

Dining

8.0

Dining was enjoyable, with a variety of tasty options, but some dishes were a bit pricey. The breakfast buffet had plenty to choose from.

Facilities

10.0

The facilities are excellent, featuring a stunning beach club with a pool and easy access to water activities. Everything was clean and well-maintained.

Elliot

United Kingdom, December 2024

9.0/10

We had a wonderful family getaway at the resort. The beach access from our room made it easy to enjoy the beautiful views while the kids napped. The staff were incredibly attentive, especially with accommodating our children's allergies. However, we did face some noise issues from nearby evening events and some delays with restaurant availability that may be a concern for families with small kids.

Rooms

9.0

Our room had amazing walk-out beach access, which was perfect for a relaxing vacation.

Service

9.0

The service was exceptional, with several staff members going out of their way to make our stay enjoyable, from thoughtful meal accommodations to attentive poolside service.

Location

10.0

The location was fantastic, right on the beach, making it convenient for family activities.

Dining

8.0

Dining options were varied and delicious, but not every restaurant was open every night, which limited our choices at times.

Facilities

9.0

The resort’s facilities were well-maintained and kid-friendly, providing a lot of options for entertainment and relaxation.

Great beach access

Noise from events

Robert

United Kingdom, December 2024

7.8/10

My experience at the resort was quite mixed. The location is beautiful with clean beaches and great pools, and the staff made sure we felt taken care of. However, the dining options were often disappointing, and our experience was dampened by some service issues. Overall, while I enjoyed the surroundings and the attentive staff, the frustrations with dining and check-in left me longing for what could have been a perfect vacation.

Rooms

8.0

The rooms were clean and comfortable, providing a peaceful retreat after a long day.

Service

9.0

The staff was extremely friendly and eager to help, especially around the pools and restaurants.

Location

10.0

The resort is set in a stunning area, with a clean beach and fantastic lagoon pools that make it feel like a paradise.

Dining

5.0

Though the restaurants had some delightful offerings, the dining experience often fell short, with long wait times and food that didn't meet expectations.

Facilities

7.0

The pools were well-maintained and provided a lovely environment to relax, but some amenities felt a bit lacking.

Ethan

United Kingdom, November 2024

6.2/10

My stay at Andaz Mayakoba had its ups and downs. The rooms were spacious and clean, but the overall service left much to be desired. While the location is stunning with beautiful beach access, the dining experiences were disappointing, needing significant improvement. Overall, it felt like the resort had potential, but unfortunately, it fell short in several key areas.

Rooms

9.0

The room I stayed in was very spacious and absolutely gorgeous, with a big balcony overlooking the lagoon. It was also very clean, which I appreciated.

Service

5.0

Service was definitely lacking. There were times when staff were friendly and helpful, but overall, the response times were slow, and it felt like the staff was overwhelmed.

Location

7.0

The resort is nestled in a beautiful jungle area and has a fantastic beach. However, it is quite a trek to get from the main areas to the beach, which can be inconvenient.

Dining

5.0

Dining was disappointing; the menus were quite limited and often we ended up leaving the resort for meals because the food options were quite average.

Facilities

6.0

The resort has a beautiful layout, but the facilities themselves feel underwhelming compared to what you would expect from a 5-star resort. I noticed the pool area was nice but quite crowded.

Avery

United Kingdom, November 2024

9.0/10

We had an amazing family vacation at the hotel, which felt like a relaxing retreat. The beachfront was pristine with beautiful white sands, and the lagoon area provided a great space for tranquility. Our spacious suite fit our family perfectly, though some dining options could use improvement, especially regarding kids' prices. Overall, it was a fantastic experience, and we can’t wait to return!

Rooms

9.0

The suite was very spacious and easily accommodated our family of four, providing a comfortable stay.

Service

10.0

The staff was incredibly helpful and friendly, anticipating our needs and making our stay extra special.

Location

10.0

The beachfront location was breathtaking, and the property had easy access to the nature trails and other dining options within Mayakoba.

Dining

7.0

We enjoyed several dining experiences on-site, though we found Cocina Milagro's breakfast buffet a bit lacking in variety compared to other restaurants.

Facilities

9.0

The facilities, including the pool and beach accessibility, were excellent, with opportunities for water activities and nature exploration.