Andaz Mayakoba Resort Riviera Maya, By Hyatt, El Marlyn Azul ∞ Discover spa retreats, reviews & deals for 2025

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Key details

About Resort

Carretera Federal, Playa Del Carmen, Mx, El Marlyn Azul, Mexico, 77710

“The beachfront setting is simply stunning, with soft white sand and crystal-clear waters for a perfect getaway.”view full review

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“An excellent resort with delightful dining options and experiences” view full review

Top location:Highly rated by recent guests(9.4)

Check-in/Check-out

from 15:00-23:59

until 12 pm

Amenities

Private parking is possible on site for free.

Wireless internet is available in the entire hotel for free.

Other information

At the hotel Andaz Mayakoba Resort Riviera Maya, By Hyatt guests are invited to a full breakfast served for free.

Pets are allowed on request.

English, Spanish, Portuguese, Russian

Number of rooms:214

Former name

andaz mayakoba resort riviera maya

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Room Beachfront

Max:

3 persons

540 sq. feet

Bed options:

1 King-size bed

Shower

Coffee machine

room details

Check Prices

Double Room Two Double Beds Beachfront

Max:

4 persons

540 sq. feet

Bed options:

2 Double beds

Sea view

Shower

Coffee machine

room details

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King Room

Max:

3 persons

540 sq. feet

Bed options:

1 King-size bed

Garden view

Shower

Coffee machine

room details

Check Prices

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Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

Explore a range of transportation options for your spa getaway

City Centre

El Marlyn Azul 5.2 mi

Airports

Aeropuerto de Playa del Carmen (PCM) 8.0 mi

Cancun (CUN) 29.6 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Lovely Spa Experience

I had an amazing massage at the Andaz Mayakoba that left me feeling rejuvenated. The spa services are incredibly relaxing, and the environment is so peaceful. I truly felt like I could unwind completely. Whether it was the soothing atmosphere or the skilled therapists, everything contributed to a nice experience.

Reese123. United Kingdom, 2024-05-15Read full review on

Diverse Culinary Delights

The dining options at Andaz are simply fantastic! I was particularly impressed with the breakfast at Cocina Milagro, which offered an very nice array of fresh juices and delicious dishes, including poached eggs in a rich tomato sauce. The quality of food is great and offers something for everyone, making each meal an enjoyable experience.

Emma456. Australia, 2024-07-01Read full review on

Kids’ Club Fun

The Kids Club (Kimbo) was a game changer for our family! I loved that there were so many activities for the kids without extra charges. They looked forward to their time there every day, especially engaging in fun activities that kept them entertained while I relaxed by the pool. Such a great feature for families!

Samantha789. Canada, 2024-08-20Read full review on

Amazing Views and Comfort

Our room at Andaz was amazing, with beautiful views of the lagoon. I particularly enjoyed the private beach access, making it easy to step out for a swim. The room features were well thought out, providing both comfort and elegance. It was the perfect retreat after a day of exploring.

Martin101. United States, 2024-09-10Read full review on

What’s included

General

Non-smoking property
Free Wi-Fi
Free parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Air conditioning in public areas
Private beach
ATM/Cash machine
Gift/Newsstand
Coffee shop
Ice machine
Multilingual staff
Smoke detectors

Sports & Fitness

Fitness centre
Kayaking
Tubing
Outdoor tennis court
Golf course
Fitness studio

Services

Free beach shuttle
Airport shuttle
Free valet parking
24-hour room service
Bicycle hire
Laundry
Dry cleaning
Tours/Ticket assistance
Wedding services
Wake up service
Newspaper service
Bell staff/Porter

Dining

Paid breakfast
Restaurant
Poolside snack bar
Beach bar

Business

Business centre

Children

Cots
Paid babysitting/ Child services
Children's play area
Kids club

Facilities for people with disabilities

Bathroom for disabled

Spa & Leisure

Outdoor heated swimming pool
Beach umbrellas
Sun loungers
Garden area
Spa & wellness centre
Sauna
Jacuzzi
Treatment room
Massage

Room features

Wi-Fi in rooms
In-room air conditioning
Heating
In-room safe
Mini-bar
Sitting area
Terrace
Balcony
Tea and coffee facilities
Ironing facilities

Bathroom

Bath/ Shower
Hair dryer
Free toiletries

Media

Flat-screen TV
Cable/ Satellite television
Telephone
AM/FM alarm clock

Room decor

Curtains

Location

Carretera Federal, Playa Del Carmen, Mx, El Marlyn Azul, Mexico, 77710

Map view

Carretera Federal, Playa Del Carmen, Mx, El Marlyn Azul, Mexico, 77710

City landmarks

Golf Course

El Camaleon Golf Course

4000 ft

Punta Bete

5100 ft

Calle Xcalacoco North of Playa del Carmen

Playa

1.5 mi

Museum

Zona Arqueologica Tulum

1.2 mi

Beach

Xcalacoco

1.7 mi

Event hall

Salon Tres Rios I

1.7 mi

Punta Venado

2.4 mi

Golf Course

Grand Coral Golf Riviera Maya

2.2 mi

Beach

Grand Coral Beach Club

2.7 mi

Church of Guadalupe

3.8 mi

Gallery

Galeria Luis Sottil

3.7 mi

Carretera Chetumal - Puerto Juare Playa del Carmen

Xavage Park by Xcaret

4.2 mi

Restaurants

Brisas Restaurant

300 ft

Carretera Federal Cancun-Playa del Carmen km 298 Fairmont Mayakoba Hotel

OllaCeviche Bar

2.5 mi

Andaz Mayakoba Resort Riviera Maya Carretera Federal Cancun - Playa del Carmen Km 298. Playa del Carmen-Solidaridad

OllaCeviche

1000 ft

Andaz Mayakoba Resort Riviera Maya Carretera Federal Cancun - Playa del Carmen Km 298. Playa del Carmen-Solidaridad

Punta Bonita at Rosewood Mayakoba

1900 ft

Ctra. Federal Cancun Rosewood Mayakoba

The Tomahawk Den

2.2 mi

Carretera Federal Chetumal-Puerto Juarez Km 298 Banyan Tree Resort- Mayakoba

Cello

2.2 mi

Carretera Federal Chetumal-Puerto Juarez Km. 298 Banyan Tree Mayakoba Resort

Reviews and Ratings <br />

Feedback from previous guests about their experience.

82%

loved the resort and would return for another relaxing stay

Great beach access

Exceptional staff attention

Noise from events

Limited dining options

8.2/10

Great

Rooms

9.0

Location

9.4

Service

8.4

Dining

6.6

Alexander

United Kingdom, February 2025

9.6/10

I had an amazing stay at this hotel! The service was outstanding, making my wife and I feel extra special during our anniversary trip. The overall ambiance was serene, perfect for a relaxing getaway. However, while the dining options were nice, they leaned towards the expensive side. Overall, a great place to unwind with excellent service and beautiful surroundings.

Rooms

10.0

The rooms were spacious and well-appointed, complete with complimentary snacks and drinks. We definitely felt pampered.

Service

10.0

Service was top-notch! Our server, Rocio, went above and beyond to make our experience unforgettable.

Location

10.0

The resort is beautifully located within lush tropical gardens, offering both tranquility and easy access to amenities.

Dining

8.0

Dining was enjoyable, with a variety of tasty options, but some dishes were a bit pricey. The breakfast buffet had plenty to choose from.

Facilities

10.0

The facilities are excellent, featuring a stunning beach club with a pool and easy access to water activities. Everything was clean and well-maintained.

Elliot

United Kingdom, December 2024

9.0/10

We had a wonderful family getaway at the resort. The beach access from our room made it easy to enjoy the beautiful views while the kids napped. The staff were incredibly attentive, especially with accommodating our children's allergies. However, we did face some noise issues from nearby evening events and some delays with restaurant availability that may be a concern for families with small kids.

Rooms

9.0

Our room had amazing walk-out beach access, which was perfect for a relaxing vacation.

Service

9.0

The service was exceptional, with several staff members going out of their way to make our stay enjoyable, from thoughtful meal accommodations to attentive poolside service.

Location

10.0

The location was fantastic, right on the beach, making it convenient for family activities.

Dining

8.0

Dining options were varied and delicious, but not every restaurant was open every night, which limited our choices at times.

Facilities

9.0

The resort’s facilities were well-maintained and kid-friendly, providing a lot of options for entertainment and relaxation.

Great beach access

Noise from events

Robert

United Kingdom, December 2024

7.8/10

My experience at the resort was quite mixed. The location is beautiful with clean beaches and great pools, and the staff made sure we felt taken care of. However, the dining options were often disappointing, and our experience was dampened by some service issues. Overall, while I enjoyed the surroundings and the attentive staff, the frustrations with dining and check-in left me longing for what could have been a perfect vacation.

Rooms

8.0

The rooms were clean and comfortable, providing a peaceful retreat after a long day.

Service

9.0

The staff was extremely friendly and eager to help, especially around the pools and restaurants.

Location

10.0

The resort is set in a stunning area, with a clean beach and fantastic lagoon pools that make it feel like a paradise.

Dining

5.0

Though the restaurants had some delightful offerings, the dining experience often fell short, with long wait times and food that didn't meet expectations.

Facilities

7.0

The pools were well-maintained and provided a lovely environment to relax, but some amenities felt a bit lacking.

Ethan

United Kingdom, November 2024

6.2/10

My stay at Andaz Mayakoba had its ups and downs. The rooms were spacious and clean, but the overall service left much to be desired. While the location is stunning with beautiful beach access, the dining experiences were disappointing, needing significant improvement. Overall, it felt like the resort had potential, but unfortunately, it fell short in several key areas.

Rooms

9.0

The room I stayed in was very spacious and absolutely gorgeous, with a big balcony overlooking the lagoon. It was also very clean, which I appreciated.

Service

5.0

Service was definitely lacking. There were times when staff were friendly and helpful, but overall, the response times were slow, and it felt like the staff was overwhelmed.

Location

7.0

The resort is nestled in a beautiful jungle area and has a fantastic beach. However, it is quite a trek to get from the main areas to the beach, which can be inconvenient.

Dining

5.0

Dining was disappointing; the menus were quite limited and often we ended up leaving the resort for meals because the food options were quite average.

Facilities

6.0

The resort has a beautiful layout, but the facilities themselves feel underwhelming compared to what you would expect from a 5-star resort. I noticed the pool area was nice but quite crowded.

Avery

United Kingdom, November 2024

9.0/10

We had an amazing family vacation at the hotel, which felt like a relaxing retreat. The beachfront was pristine with beautiful white sands, and the lagoon area provided a great space for tranquility. Our spacious suite fit our family perfectly, though some dining options could use improvement, especially regarding kids' prices. Overall, it was a fantastic experience, and we can’t wait to return!

Rooms

9.0

The suite was very spacious and easily accommodated our family of four, providing a comfortable stay.

Service

10.0

The staff was incredibly helpful and friendly, anticipating our needs and making our stay extra special.

Location

10.0

The beachfront location was breathtaking, and the property had easy access to the nature trails and other dining options within Mayakoba.

Dining

7.0

We enjoyed several dining experiences on-site, though we found Cocina Milagro's breakfast buffet a bit lacking in variety compared to other restaurants.

Facilities

9.0

The facilities, including the pool and beach accessibility, were excellent, with opportunities for water activities and nature exploration.